www.CapitalOne.com: Site Overview and Ratings
66Capital One Credit Card
www.CapitalOne.com
www Capital One.com is Capital One's homepage. Captial One is often misspelled, Capitol One. However, if you type in www.capitolone.com, you will be redirected to the Capital One credit card site. If you are interested in the Capital One No Hassel Rewards Card, there are some good offers right now for those with good credit.
The purpose of this hub is to review http www.capitalone com. Below you'll find what I liked and didn't like about the site, whether I'd recommend its use, and my overall rating out of 10. Please feel free to leave a comment if you have used the site and you have anything to add.
www captialone.com offers the following services:
- Credit card sign-ups for personal or small businesses
- Auto Loans and insurance
- Direct Banking: Money market accts., CDs, etc
- Home loans: home equity, refinance or purchase loans
- Personal Loans
- Healthcare finance: dental, cosmetic, vision, fertility
- For businesses: loans, lines of credit, credit cards, small business tools, resources and offers
- For commercial partners: debt solutions, depository services, treasury management, international banking, insurance, investments, client services
David Spade Capital One Commercial
Capitalone.com Reviewed
What I liked about www.capitalone.com:
- The homepage is clean, easy to navigate, and to the point
- There are tabs to separate "personal", "small business", and "commercial" services.
- These tabs change but the surrounding page stays the same. There isn't a need for a refresh
- The site offers its credit cards, but you don't feel inundated with credit card ads everywhere.
- As far as credit card websites go, they have the best "browse our cards" page, other than creditcards.com, that I have seen. The site is also better than citibank.com.
- You can easily choose your credit type(excellent credit, above average credit, credit that needs some improvement, limited credit history, or small business) by clicking on a tab, and see the available cards for you and all of the specs.
What's in your wallet?
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Mens Authentic Louis Vuitton Monogram Canvas Billfold Bifold Wallet
Current Bid: $119.99
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Authentic LOUIS VUITTON Monogram Men's Tri-Fold Wallet
Current Bid: $50.33
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www.capitalone.com reviewed
What I didn't like about the site:
- When you are in the "find a card for me" mode, the back button does not work. You need to go all the way back to the homepage.
- Other than this, I couldn't find anything else that stood out as a red flag.
David Spade
Rating and Recommendation of www.capitalone.com
Recommendation: If you want a Capital One credit card, I highly recommend this site. It's very simple to use and offers a lot of services for its customers.
Rating: 9.5/10
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- Useful (4)
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- Interesting (1)
Wow! Good to know, thanks Jimmy. I have never actually had the card; I was just reviewing the site. Thanks for letting my readers know.
I really, really resent being turned down for credit & then receiving ANOTHER offer extending credit because of my (I quote) "strong credit standing". During the past several months I have received numerous offers from CapitolOne, but this was the first time that I had attempted to take advantage of an offer. THEY CAN TAKE THEIR OFFERS AND STICK THEM WHERE THE SUN DOESN"T SHINE. I will NEVER recommend CapitolOne to anyone!
I wish to pay on my account. Direct me.
I was wanting for your return message. by have not got it yet. Please reply thank you.
would like to know why you cannot speak to a customer service person? I have been trying to get someone to talk to. Do you have anyone to help you credit card holders.
Trying to make a payment for a car loan. Was told by your employee Demetra Hicks(not sure about spelling) that i could make a payment on this website. No where on here is a place listed for payments of any kind.
i want to pay on my account online
i too go along with #7 comment richard becker - where are your customer serivce real reps. Inanswer you e-mailed to me you suggest to contact the Contact Us section which I have been unable to even locate on your web. Where is it please?
I want to pay my account online. It allowed me to one time and now it is not available. Whats going on?
I would like to be able to pay my bill online.
I need records to finish my taxes. I requested them quite some time ago for all of 2006 charges made on my account. Could you confirm this email making sure this is private and a correct web site prior to my giving my account #. ASAP please.
Susan( Edelblute- formerly-) McGoldrick
I received a check from CAP 1 with absolutely no explantion I haven't cashed it for fear of joining something that I don't want to join or will cost me for something I don't want! If this has to do with the rewards program or a benefit please let me know. If this is legit. Thanks!
I have been trying to get on line payment but the sign up page does not work, and hasn't for two weeks, what gives? I called customer service, but no real people work there, no questions answered, nothing helps...what's with you people?????????
I am trying to activate my new card, I lost the # to call to do this. I have been trying to call customer service to talk to someone to see how do do this but can't find a real person to talk to, this is very frustrating. Please Help!
I can't find where to log on to my credit card account
i would like to know if i can sing up for a credit card .
I cannot get anyone from customer service to talk to and i really need some information.
I paid off my account and they sent me interest that I owed on a 0 balance. They have not won this war yet.....
i have yet to receive my April 2007 statement. I've changed my address and filedfor a change of addrerss and mail forwarding with the Postal Service. Where is my statement? I never ever have been late on any account payment and do not intend to sit still while my credit is affected . I've spoken to a representative of Capital One, with no result.
to whom it may concern i have had this capitalone account for a long time and you have just increaded my interest rate from 7.9% to 12.9% and did not give any explanation why i have never been late with a payment and have never gone over my limit i can't seem to get ahold of a real person to answer my question through your automated calling program i would like a response please
My interest rate went from 8.9 to 13.9. I would think Capitalone would take care of
on time paying custumers. I did talk to a custumer service rep. All he said was capitalone has the right to raise int rates. Thats a poor business practice.
Don't ask me what's in my wallet, because Capitalone won't be there long.
Thanks for nothing.
I have a Capital One Platinum card that I had since December, 2004 and is good until October, 2008. I would like to clean up my credit since I owe about 700.00.
Thank you
I recently received a letter referring to a credit card in myname ending in 2918. I wish to cancel that card as I have another joint account on a different Capital One Card. Please cancel the account with the number ending in 2918. I have destroyed the card and no longer have the entire number. Please confirm and thank you.
Susan Marchant
HOW IN THE WORLD CAN I GET A REAL LIVE PERSON TO TALK TO !!!!!!!
I NEED TO KNOW WHY I HAVE A $45 CHARGE ON MY ACCOUNT !!! AM PRETTY WELL UPSET !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
IF THERE'S SOMEONE OUT THERE. . LET ME KNOW HOW TO CONTACT ! SNAIL MAIL WILL TAKE FOREVER.
NANCY J BARLICK
i was directed here by customer service and they said i could print a copy of my statement from here but i feel i was lied to ........... i cannot even vue my account here!!
I want to make my payment on line
My first time on this site. I hoped that I could pay online but after looking at the messages from others I can tell that Capital One has no interest in their customers. I guess I should re-think having this card and I'll pass this concern on to my friends and family to tell them to stay away from Capital One.
I would like to be able to view my account transactions. What is necessary for me to do this.
Thank you.
i pay all the time online and haven't seemed to have any problems. this is not the correct website you need to go to capitalone: credit cards auto finance loans and saving accounts...with the www.capitalone.com at the bottom. also i called the other day after seeing this webpage and i talked to a real person in case anyone believes that no one works there.
What does it take to get a live person with this company. I put them on speaker phone and they never came on, to answer; not a word.
Capital One SUCKS!!!!!!!! I suggest that you get some other credit card!!!!!!!!!! I have tried and tried to talk to someone about my account and I never get through to anyone. I want to talk to a REAL person!!!!!!
I transferred a balance from another credit card to capitalone because of an offer of no interest until May 2008, when I received my statement it had a minimum payment with interest of $308.00. This is insane! I also cannot get anyone on the phone to talk to and ask them about this. This is ridiculous! I am transferring this to another credit card and cancelling this credit card as soon as possible.
I WAS GOIN TO OPEN AN ACCOUNY WITH YOU GUYS, BUT AFTER I READ, ALL THESE COMENTS I CHANGE MY MIND, I ALSO TRY TO CONTACT SOMEONE ON THE PHONE BUT THE MACHINE KEEP TRANSFERME TO THE SAME RECORD SISTEM.
I have been on the phone for over an hour trying to get someone to talk to me about my accounts.I am now to the point where you can have your credit cards and stick it
Notified you months ago of my change of address. FEB & MAR statements got here but APR, MAY, & JUN went to my old PO Box 90 miles from here. So I got 2 months behind. Tried calling several 800 #'s but get same recorded BS with no option to talk to real person. Sent another notice by USPS and online 2day -- if this happens again next month, you're OUT of my wallet!!!
I would like to have some one to contact me about my accont. There is a magizine subscription that I want to cancel and the company will not comply with my request.
The magizine is paint works. I have sent them do not renew and they have called me and at that time they told me they would not renew. I recieved thrir magizine this week and I do not want you to pay them and to cancel my subscription now. I have tried for three years to stop this transaction.
I have found it very difficult to not anly get through to them to talk to them and the same goes for your bank I have not been able to find any ph# so that I could talk with someone to make this change and would be very happy if you would contact me. Thank you for your consideration on the matter. Paul Anderson
Or pela60@verizon.net
You just don't want to TALK to your customers, do you? E-mails I send are met with blow-off responses -- contact some OTHER website that doesn't want to talk to me either -- and around we go!!!
Waiting to see what happens come the end of June. If I have to make another 180-mile round-trip to retrieve my errant billing statement because you're still not heeding my notice of change of address -- which I first sent you 6 MONTHS ago -- I'm paying off the balance and cancelling the card.
I don't need and won't put up with bad credit info because of your "oversights".
PAY ATTENTION!!!
I would like to know how to talk to a real person. This has got to be the most customer unfriendly company I have ever dealt with. I know what isn't going to be in my wallet when I pay this off!!!!!!!!!!!!!
I tried to pay online but kept getting a login failure. Finally called to ask what's the problem and got a live person after putting in my account number and zip code. The number I used is 1-800-955-7070. For anyone trying to reach a live person, try this number. The clerk I got said the website is "sometimes" down, they have no way of knowing when it will be up again and she didn't have the number for technical service. Also, my rate went up from 4.9% to 9.9%, my husbands went from 7.9% to 12.9%, because of the website issue and the rates going up, I think it's time to cancel my card. We canceled my husband's as soon as the rate went up.
Please do not send me acct info via e mail..I cant get toit..we want our bills sent in the mail.Please have an english speaking representative contact us 781-294-4450 Thank you Kate & Craig Low
when will i know if i am a member?
I have not seen a good comment this scares me. I have applyed two times and i have not heard anything. PLEASE CALL!!!
I am totally disgusted with capital one. I have had an account with them for years, and have never gone over my limit, never had a late payment and always pay more than the minimum, suddenly they raise my apr from 12.9 to 17.9. I finally got to talk to a representative after 50 minutes of waiting on the phone , the explanation was just because we can. I know now that they sure dont care about good paying customers, and Im now trying to get this account paid as soon as possible. I am retired and on a fixed income so this had made it hard on me. I will pay off this account and I will never deal with capital one again. J.
YOU CAN NEVER GET A HUMAN BEING ON THE PHONE!!!!
I just became a member to capital one and after 1 month I recieved a notice that after I made 3 payments on time and more that the minimum balance due I would recieve a $500.00 credit increase. I have made my payments and paid the account in full each time. Now I have recieved a letter that I am not eligable for a credit increase at this time. I have decided that capital one deals in false advertisment. I am canceling my card and going to deal with citicard only since I have had no problem and can talk to a real person any time I need.
After reading all of these comments I am glad I don't have a Capital One card in my wallet.
However, for the last 3 years I keep getting mail from Capital One for three other people at my address. I keep returning them through the post office with notes to Capital One and trying to call them. I guess that there really isn't any humans working there since no one seems to answer the phones or changes the addresses. So I'll try here, Pascual Suarez, Tina M. Hurtado and Craig Lemaster are not getting their mail so either guit sending mail or try contacting them some other way. You really do SUCK!!!
I am in the process of trying to use my accumulated miles, 148,000 and will cancel card when these are gone. Did not get bill in mail, looked on internet to get my balance and payed from that amount. Payable address had changed from original which made payment late even though it did get forwarded. I called customer service when I did not see credit on account over internet and was told to send new check to correct address which I did by the 14th of month both checks had been credited to my account. Customer service advised it was their policy no to issue credit for late charge or penalty. I do not know how much it cost for them to attract a new customer with all their "WHATS IN YOUR WALLET" advertising but can say it cost me $45.00 in charges which was enough to get rid of the card.
I am not able to find "Logan" button, where is it?
In the past it was on your home page.
I made a payment today 06/13/07 when will it show on my card.
I want to make a payment
Thank you, I was about to take my C1 card to
europe. I haven't used it much but liked their mileage for all airlines. If everyone is haveing so much trouble w C1, I guess I'll keep using Chase. They have never given me any problems and are easy to pay over phone and pmt applies immediatly not like C1 who can take somethng like ten days to apply it to your account (read the small print). Thanks for saveing me a bundle of headaches. Life is hard enough!
FROM WHAT I JUST READ IT LOOKS LIKE I HAVE MADE A BIG MISTAKE
How can I read my monthy credit card statement charges on the interenet?
Hello! Boy, am I ever glad I pulled this site up. I am definitely RIGHT at home here. Yesterday I was shopping and after six hours of happily shopping and charging they rejected my last charge of the day!! I am not a big shopper and about once every six months, I go for it - clothes, shoes, etc - we're not talking four cars here. We pay the bill monthly. I was SO embarrassed!! Then, on the way home, my husband told me that they called home to question the charges and refused to speak to my husband so that he could tell them I was shopping. Does this make ANY sense at all? Today, I thought, OK, I'll just give the morons a quick call to straighten them out. WRONG!! I was turned over to the fraud division, where I spent 40 minutes on hold. So, not only did they erroneously turn down the charge, they then force me to talk to this clown in the fraud to convince him that I did not commit fraud by using my own card. I've decided that if I have to go through this every time I attempt to use this stupid card and waste all this time, it's probably not worth using the card very much anyway.
I have figured out a revenge plan which I will institute next month - totally legally - I certainly don't want to sink to Capital (Capitol :) ) One's (sorry, I couldn't resist that!) level.
E
When trying to pay my account online I have diffuculty finding the correct CapitalOne page. I have been trying for the last 15 minutes.
I have been trying to close my Capital One credit card account since Fe. of 2007. I'ts almost July and the account is still open. They owe me a small refund and they refuse to send it to me, therefore keeping the account open. When I finally get a person to speak to me they are very uncooperative and refuse to give me their names and furthermore will not connect me to a supervisor. My only course of action now is to call the STATES ATTORNEYS OFFICE AND REPORT THE FOR BAD BUSINESS PRACTICES .
I think i better run, not walk, but; RUN, RUN, run very fast.PLEASE PLEASE FORGET I WAS BHERE!!
How come I can't pay my bill on line, especially since it is due on the 5th & there is a holiday, 4th, this week, which would make my payment late if I mail it...Is this an on purpose thing, no on line payments??????
I wonder if Capital One actually reads this. I too agree with most of the comments, cannot get a real person on the phone, raising a rate just because they can even after suckering people in with a "fixed rate". I work at a bank and a "fixed rate" is a FIXED RATE!!
I pressed a button to request an increase in my credit limit (though I didn't want it) hoping I could actually get someone on the phone. I received a letter shortly afterward denying the request. I hope that didn't go against my credit report.
These companies are just too big and do not care about customer service. Stick with the smaller ones. They really care about people. I am looking for a better deal myself.
i thought i get an increase when i pay 3 mounts on time credit of 500 instead of 300
I have been with capitol one for quiet some time ,everytime i make a deposit they put it in the wrong acct sometimes checking sometines savings even though I specify
I, too, say run as fast as you can. I paid off an account and 9 months later I had a charge for the expressway authority (an automatic charge that goes on whatever credit card was on file). I immediately paid that off and told them AGAIN to close my acct. Well, they tried to explain they couldn't close my account until a year had passed. WHAT????? I have talked to every person there that I could and I don't think any of them have a brain between them. Since then, someone got my credit card # and have had a field day with it. I have just about had a nervous breakdown over this whole mess. The idiots at the credit card company don't even speak to the idiots at the fraud dept. in their own company and now I have late fees on top of charges that I didn't make on my bill AND CAPITAL ONE HAS REPORTED THIS to the credit bureaus. Unfortunately, I don't have any money for an attorney right now so I just keep making phone calls, faxes. I can never ever get a manager or anyone in charge to talk to me. THIS IS THE WORST COMPANY TO DO BUSINESS WITH. PLEASE DO NOT HAVE ANY DEALINGS WITH THEM.
several years ago my husband had captial one credit card. he had problems after problems with captial one, he had paid them off and they stated that he had a balancce on the acct. which he didn't because he had proof where he paid them off and they still was saying that he own them and finally he got the problem solve after thousands of phone calls to them. so please don't get tricked
I have had NOTHING but PROBLEMS with Capital One since I first got my credit card through them. I wanted a credit card because I am a college student and knew I'd need credit in the future if I was going to buy things.. like a laptop! And their online payment option takes FOREVER to post, and the people working for Capital One that you talk to.. are the RUDEST people I've ever had to come in contact with. I actually got told by a CAPITAL ONE REPRESENTATIVE, that "well excuse me but if you're giving me so much trouble, I can't even imagine what kind of mess you make for your bank".. I couldn't believe it!! CRAPPY customer service. If you don't already have a capital one card.. DON'T GET ONE!! They're horrible!!! And the APR is 20%!!!
wow it surprises me to see how many unhappy customers you have...we have a new acct.and were told we could pay online and i find no place to do so.also i would like to speak to a customer rep.and there isnt a way.the recording say to speak to one press 1 then when you do it says its invalade number.whats up with that.i dont think to many people are happy with your customer relations i hope these are just hard to please people,id hate to think its come to no servica at all..please reply on how to pay a bill online so it doesnt cost 10.dollars ,thank you freddie businelle
I would like to pay my lastest charges on line since I did not receive a statement this month and I do not wish to incur any late charges. Please provide info.
Thanks
Disgraceful The worst treatment of customers that is possible.You could not script anyone to create a public relations nightmare which has to be brewing. Their approach to customers is as there VIKING commercial indicates OUT OF CONTROL I sense a management shake up in the works Their board cannot let this departure of customers continue. If the federal gov't doesn"t step in here they will never step in to protect consumers.You will spend literally hrs on the phone waiting to speak to someone and then transferred again only to hold some more and then be disconnected and forced to do it all over again. The above comments are right one If you have another card even with a fee stay with them.
I just used my card for the first time last week,and that will be my last time after reading these comments.THANKS FOR THE INFO..
Is this a dream. Are you all really that upset? What is going on? Ya'll had me so freaked out about having an account here, I tried calling the 1- 800 number to see who i can talk to and sure enough no live person. and not much info.
wow, i almost signed up for this card becasue i'm fed up with such high apr's. after reading this comment, i may end up staying w/ my current citicard aa miles card.
I also just used my card for the first time and tried to make a payment by phone and they said there would be a $10. charge for a losy $15. dollor payment, or that it would be a $10. charge to talk to a real person or to do it online for free. Cannot not find anywhere to make the payment online. What a bunch of bull. I will pay it off and cancel it!
I have tried many times to contact a representative and cannot get ahold of anyone but the automation systym. How can a person contact capital one with questions if you cannot talk to someone?
I WOULD LIKE TO MAKE A PAYMENT ON LINE .BUT COULDNT GET IN TO ANYTHING .WHATS THE PROBLEM.YOU SHOULD HAVE A SET UP FOR PAYMETS ON LINE.
I WOULD LIKE TO MAKE A PAYMENT ON LINE .BUT COULDNT GET IN TO ANYTHING .WHATS THE PROBLEM.YOU SHOULD HAVE A SET UP FOR PAYMETS ON LINE.
I been calling for cancel my acount. I pushed many buttons and waited long time. when I reached presentive, they trancefor to other. Then, When I start talk about cancel they always hang up on me. I am tired to calling you. Please cancel my acount I don't have money to pay fee. Thank you!
Hey everyone. I figured out how to get a live person, after the recording asks for you account number and four digit pin or zip code, push a bunch of numbers and the machine will not recognize your entry and transfer you to a live person. I put in a comment two weeks ago about this being a dream, well it is all gravy, i have used my card and like all card holders should do i used the card and sent my payment in the next day to the address they list on the recording. I dont get any percent charges and everything has worked out great. Also i noticed someone say they never got a statement, i did, paid double the minimum so $30 and every thing is working just fine. Whats in your wallet? keep it there. Happy spendings and have fun getting your credit up. After all, we have our credit cards to improve our credit not go on shopping sprees, RIGHT? GOOD LUCK YA'LL! BE WISE WITH YOUR CREDIT CARD.
i want to sing in but i cant sing in
all i am trying to do is look at my balance online and i cant find the place where you put your username and password
thank you
make a payment
I HAVE HAD THIS CREDIT CARD FOR A WEEK. NO WAY IN THE WORLD THAT I HAVE SPENT OVER EIGHT HUNDRED DOLLARS AND EVERY TIME I CHECK ON IT THE BALANCE GOES HIGHER. WHAT IN HELL IS GOING ON?
access my acount capital one
How in the world you say that you help people to get their credit issues taken care of when you cause us to sink deeper into debt for one reason or another. I too am a new card holder and I don't understand why it's so difficult to find the web-site to make a payment. Is that another one of tricks to say that we didn't get our payment in on time?? What's really up?
I have a Capital One Visa card. How do I go on line and revew the curant status of my account?
immpossible to log on to our account either in my husbands name or in setting up a new email account for myself what is my ssn? why can't he log on ever?
can u start adding my information that is on my credit card, to my email address also. Thank You!
i want to complain about not being able to redeem my miles.No one informed me that my account was restricted and that it was inactive until i tried to redeem my miles and them i'm told it is pass the deadline to cash them in and when i explain that i have been trying to redeem them for a month i am then told it is because my account ir restricted the account was closed over a month ago but acess to my rewards have been stopped. so as a government employee i will post on every government web site how capital one really treats ther customers
I need to make a payment on-line,and I need some direction.
i am in austria on vaccation , i used my card 5 times , my card was canceld i tried to capitol one in usa impossible to get an answer , i called 4 times, we like to know the reason why.
we live in michigan
We have been trying to find out what Capital One did wath a payment 4 mounths ago
I have had this card for many years alot of years and I have had no problems. Including the website,payments or any thing else until now. I tried to contact a real person and there is no way. So far any way, perhaps if they do read this they should get a way.
I am going out of town on Saturday, Oct 27, and will return on Nov 10. During that time my statement should come. Would like to make my pmt online this month so as not to be late. Guess I will have to send it overnight mail. Not very good business relations. How would you like to be treated like this???
If a wife and husband each have their own Capital One cards but one is deceased why does the other have his or her card canceled out? Why can't it be reinstated? This should be the legal thing to do whith out any HASSLE.
Celine Millet
I payed my account on line in the past and now can not even find the pay on line mode. What is the problem. "I would like to keep Captial one on my wallet, but it is always a hassle to pay on line. Please advise.
HERE'S THE REAL DEAL:
Capital One is awful Your "fixed rate" will not stay fixed at all for long, (gaurantee it) and they'll charge you extra fee's I guess when they're trying to meet a quota. And the worst part is, you can NEVER get a person on the phone. I sweat to god I have called 30 different numbers for them now, and each one gives you the same dumb menu options. Not ONE of those options is the option to speak to a representative. I was actually so upset that I googled "will i ever be able to speak to a Capital One representative?" and found this site. Do not apply with them, you will regret it! Go to creditcards.com, and you can compare side by side all the credit cards in America. So do yourself a favor, and get any one except C1. SAVE YOURSELVES!!!!!!!!!!!!!!!!!!!!!!1
******************no joke, if you want to speak to a human, after you enter your credit card # just hit the pound sign like crazy until it puts you through. It will say "not a valid key", but i PROMISE, just keep doing it (i hit it maybe 10 times) and then it will say "before we connect you, please enter the last 4 of your social". and then it puts you through. Seriously, the most ridiculous thing I've ever heard. HORRIBLE customer service and it's rigged if you ask me. Who does that to their customers, i mean seriously? They are terrible. I would cancel my card today if it didnt affect my credit score.
I have been trying to get back on-line for the past month. They keep on saying that to wait!!! That they are up dating their files. So far no success. I am able to get my no hassle miles online but that is all. Could you please help me so I can keep up w ith my account. It's causing me extra cost!! Thanks,. GERALDOCUTTER
Why don't You call geek squad and maybe they can fix your web site and we can pay our bills on line, or are you doing this on purpose so we can pay the late fee.
Ref: statement Oct to Nov12, 2007. The charges to World Reserve of $16.00, on down the list of the World Reserve was not authorized. The overlimit fee is incorrect. Pease correct the unauthorized charges, I believe my account should be corrected. Thank you.
I can't pay my bill on line and I pay the whole card off in full then I pay extra $money 5 for the monthly fee and 10 for the electronic phone fee then they charge me daily intrest 6 days after my bill is paid off and then send a bill for a late fee.... which I should have owed nothing... now i owe 28.23 my satements says i owe 17.73 if i pay the 17.73 i still owe them and it goes on and on. captital one is not in my wallet any more they take from your wallet. you have to push multiple buttons to get a live voice if you can understand them......then they transfer you in hopes you go hang up....
What is this?The planet of the apes?Everytime I try to log on to find my balance Iget directed into make a comment.Am I in a strange tri demensional time loop or are the execs at capital one talking apes bent on world domination?The truth is out there!!!
Called to dispute an insurance charge listed on my account. Spoke with someone who identified herself as Alexis. I could not understand what she said and I had great difficulty communicating my problem to her. She refused to transfer me to someone whom I could understand.I was ready to cancel my card. She finally gave me number of the insurance company who had generated the charge.. The person who answered at that number was easily understood and very helpful. Capital One needs to improve it's customer service. If this situation is ever repeated when I call I will cancel my card. There are too many companies that would appreciate my business.
that b*** supvisor stalence break me and my hushand and tell me f**k myself .....i am closing my acct with capitalone............that company close.............alway blocking my f***king card
I was also hung up on after that 50 min.
I called captial one to pay my bill over the phone, the customer service was really bad. That made me not pay my bill
this has to be one of the most frustrated credit cards I personally ever experienced in my life. the knowledge of this accounts personel is unparralled in unprofessional. I have never been subjected to such disrespect in trying to resolve my problems and disputes.. I am only hoping that someone reads this and decides to do the right thing and have someone whom can help me resolve this implorable situation to an immediate resolve...an agreement has not been honored from its originallity.
I am constantly getting calls for someone named Mark on my T-Mobile cell phone that I buy minutes for. I have received 6 or 7 in the last few days. I told them over & over....there is NO Mark at this #. QUIT CALLING ME. I called the 800 # back that constantly calls me (800-955-6600) and when it requested my 9 digit account #, I hit 0 nine times. Every time it asked me to key in a #, I kept hitting 0. Believe it or not, I finally got a person (from somewhere in India) I believe, that refused to get her supervisor. She finally let me tell her what was going on and said she would refer this to the supervisor. Guess what!!! My phone started ringing this morning...same #. I am not going to answer, but let them build up on my phone and then sue them for HARRASSMENT. THESE PEOPLE ARE IDIOTS!!!
It is really funny that 2 wks. ago I made a commet and it is no longer their. As I said before and other people have. You pay of a bill and they send you a bill for interest. I do not feel it is right. I would like to no if anyone has solved this problem. Please email me at rkfarwell@neo.com I have called the Akron Beacon journal. I will try to take as much action as I can for people to stand up to these credit cards and do something about it. they think they have you by the ass. Someone has to do something. As I said before I called them and waited 50 min. and then was hung up on. Not how I want to spend my morning. apparently they do not even care about this web site. They take no action. If only David Spade new. any one out there email me.
Ready to do something we have to go together.
CAPITAL ONE CREDIT CARDS SUCK!!
NEVER ANYONE TO TAKE CALLS....24 HR CALL SERVICE DOES NOT EXIST...
THEY TAKE YOUR MONEY AND GIVE NOTHING IN RETURN...
I HAVE HAD ENOUGH..MY ACCOUNT IS CANCELLED..SOMETHING I ADVISE MANY MORE PEOPLE DO......
YOU ARE WASTING PAPER EVERYTIME YOU SEND ME CHECKS TO USE,ALL I DO IS SHRED THEM.STOP SENDING,NEXT ONE I GET I WILL REFUSE THE MAIL
Capital one is as bad as AOL. I have been acustomer for several years with good
service and now they have gone right down the tolet. Its hard to beleive tey can treet thier customers this way
There are a big fraud from hell, making people get into taking credit, get channel 7 for there behinds/channel 5.
I have been on hold for 99:21 now! I have paid off my balance and actually have a CREDIT balance of $.46! but still can't use my card. After reading these comments I have to say that I agree. Tell every one you know not to apply for this card! My husband also paid off his card, the amount they told him. Then he get's a bill for $2. Stay as far away from Capital One as you can!
I want to pay on my account but it wont let me. Whats up with this
Wont let me set up an online account without the securtiy code on my card. it is unreadable. requested new card. didnt recieve it. did not recieve statements in the mail so I had to make payments by phone, which they charge me for. Cannot make purchases online because i do not have the security code on back of card. THey will not send me a new card and will not tell me my security code. F--k Capital One. Getting a new card. DO NOT GET A CAPITOL ONE ACCOUNT. ALL THEY DO IS F--K THEIR CUSTOMERS OVER.
i have a past due account and want to figure out a payment plan sand try to get rid of this past due debt
I been a capital one customer for several years now. I tried not to use my card unless I really really have to. I should have cancelled my card many years ago but not its a must after reading all of these messages. first hand, its difficult to get new cards and when you call them, they cannot get it right to send you the right one. I received cards with expiration dates and also, funny enough to say, i do speak to a customer service rep but I must be calling a foreign country, cant understand them.
i also have so many complaints but what is the use to complain here. Can't speak to a real rep. Then we we do we can't understand the english. they don't let you talk. they hang up on you or we hang up on them. i want to sign up for bill pay, i have questions. and nothing muy mal customer service. REAL BAD CUSTOMER SERVICE
Dispute center: Becasue i think we should disppute customer services. C.One Attn: Dispute P.O.Box 85520 Richmond Va. 23285-5520 for late fees becasue they do it on purpose. C.One Attn: General Corresp, P.O Box, 30285 Salt Lake City UT 84130-0289 to let them know ehat is going on. we should send them all the complaints. Fraud becasue some of you think they are fraud. Address C.One p.o box 26074 Richmond Va. 23260-6074 So i think wwe should put in a complain i am. I am writing to all of them. And how about the Attorney General or the BBB even though i know we agreeded to the terms but they are cheating us.
capital one quoted me for a zero balance transfer, after I signed up they changed my rate to 13%. An effort to get hold of some one that can help me has been unfruitful. My calls wwould be sent to India and Argentina and they were unable to help me. Capital one customer service has a zero rating. Their AD is misleading. We have to speak up for Caiptal One to stop this BAD BUSINESS PRACTICE.
The only reason i continue to keep my card is because it looks bad to open and close accounts. When you call with a question, they don't even give you the option of speaking to someone (hit 0) ... They will gladly allow you to go over your limit inorder to stick you, then the card will not be accepted. When I've asked why the card doesn't stop working if you are at your limit (as opposed to 2 dollars over) they say they don't want to embarrass the customer (which makes no sense because once the card is a few dollars over (and they get their fee) then the card is rejected. Try asking a customer service rep about your bill and you will get an answer that even Einstein couldn't figure out. Bullshit from day one with this company. Today they had me on the phone for 5 minutes; I called to tell them I do not want a hard copy of my statement sent to me any longer. After the girl do this and that, then going into another computer she tells me that i will have to go on the website myself and request no hard copy. I asked her why she just didn't tell me that to begin with and her answer (sit down for this one) ... her answer was they change rules everyday. HUH??
i have been trying to talk to a person and get a ststement in the mail for 6 moths. HELP They are the worse credit card company iI have ever dealt with.
I want to close my account to avoid future fianance charges and pay my balance off. I have called to close the account and spoke with Heather, was put on hold and disconnected after quite a lengthy wait. I have been with Capital for over three years and do not appreciate the trouble I must go through just to close this account. I cannot pay one hundred dollars a month and see only six dollars go towards the balance due! 27.7% finance charge!!!??? I will NEVER get this paid off at this rate! A bussiness cannot treat their customers with such disrespect and expect their continued loyalty Capital One has lost mine...............Please, someone, just help me CLOSE THIS ACCOUNT!
After paying off our complete balance for months in a row Capital one decides to leave my husband's account balance at $0.00 while he is out of the country deployed! He is there with absolutely no money on his card and Capital One refuses to speak with me even though I hold a power of attorney over all financial affairs.
They keep saying for him to call them. I hope the middle easterner that I spoke with realizes that when my husband is in Iraq trying to make his freaking home country safer, that he can't just pick up a freaking phone and call them!
what a mess this card turned out to be. I closed my old account and opened a new one in my name but because I can't remember my pass word I can't get anyone to help me.I've been a long time customer but you can't get anyone to help. I paid extra money to get the new card sent in my name only but my wife name is still on the account.What was the sense of changinging if everythibg stayed the same what a poor excuse of customer relations this company has.
If you have Capital One...I'm SORRY!!
If you do not have a Capital One card...DO NOT GET ONE!!!!
They are TERRIBLE!!!!!!!!!!!!!!!!!!!!!! You can not talk to a live person!!! I have tried every way and still haven't been able to!! I am paying it off and cutting it up...screw this!! There are WAYYYY too many cards out there that let you talk to someone!!! Or at least have a home base so you can contact someone!!! This BITES!!!!!
This site is horrible and I completely agree with Linzy. Customer servive is awful---they send more mail and new credit cards I never requested. I am cancelling this card.
service was up 2 my standards
For those who have questions about talking to a live customer representative. You have to remain on the line for a few minutes and you will be automatically connected to one. This method is not exactly known but I eventually figured it out.
if i would have read the comments before im writing this now! i never would have got this card! i understand your pain. im on line now to pay my bill, dont think there will be much help.
I see alot of people looking for a way to pay online. go to "credit cards,auto finance,loans and chedking accounts" link you can sign up to see your statement or make a payment there. I also have always been able to speak to a person when needed. I have been very satisfied with capital one, they picked up my car loan at a great rate when others would not. hang in there and use your card wisely it will help you back if you do.
It's Capital One calling to try to collect on a credit card bill.In Texas and Florida, they CAN NOT COLLECT on an unsecured accountlike a credit card. Ask a lawyer. Texas and Florida are debtor states and even if they go to court and get a judgement, they cannot collect an unsecured judgement. Again, ask a lawyer. You probably dont have to file bankruptsy or anything. It helps if you can just change your phone number every few months. In other states they CAN collect if you have assets, bank accounts and even levy part of your wages. BUT NOT IN TEXAS and FLORIDA. Ask a lawyer in those states. If they trick you and get you to sign a judgement that GIVES THEM a secured interest in your assets, that's too bad. You should not convert an unsecured debt into a secured debt.
I just received a letter from capital one telling me that they have closed my account because I haven't used it in 36 months. Thank you. I will never use capital one again every time I made a payment only one dollar was taken out toward the bill and the rest went for interest. Don't you mean the rest went to your pocket! I went to the bank and paid the bill off and will never never use your company again. Alice Hughes
Capital One is nothing more than the very reverse of what they say they are I made a payment in the middle of the month and they returned it to me and then charged me a late fee the next month. Now I cann't even talk to a real person to fix it. No hassle my ass. What's in my wallet you ask a fraudulent company.
i AM TRYING TO MAKE A PAYMENT ON LINE AND CANNOT GET TO THE WEBSITS THAT IT SAYS TO GO TO. tHIS REALLY SUCKS!
I have tried talking to a REAL LIVE person, but can't seem to find one! Do you have real people working at Capital One? I also have been trying to see my account on the internet, but can't find out how to do it. PLEASE HELP!!!!!
Your ads are NOT truthful.
I'm trying to set up a online banking. It say i already have online banking, I did set it up in 2004 but never used it. Would like to set up a new online banking.
Thank You
Vashmore48@aol.com
I was going to open an IRA account - but after reading all of these comments - I will go elsewhere.
I recently received a letter in the mail to apply for capitolone credit card. On this letter you guaranteed $6,000 credit limit. I applied and received a card for 750.00. I have never had a card for less than $3,000, so 750.00 min of no use to me. If i cannot get a credit limit of $3,ooo minimum or the $6,000 guaranteed in the letter received then i do not want the credit card. Please review, and reply.
I started out with 4.9% This was not temporary. With out notice it was rasied to 8.9%, Now I just received a bill and it has been rasied to 9.9% no reason given. I have never been late on a payment andI have paid my account off 2 times.
PLEASE, take me off all your mailing lists! Also John L. Gibbs with a Payson, AZ address. Thank you Billie L. Gibbs
MY NAME IS BILLY RAY WAGONER JR i want you too close my acount and i want you to quit sending me mail, and quit sending me billys because i dont want your credit card no more. leave me alone.
i will never apply for this card again i had some hardtimes couldn't make full payments but i am paying something every month and they want to take legal action say i am behind 6 months an i have been sending at least 50.00 a month and they still say i am behind so don't ever get this card they are rude and a pain were u sit
Had the credit card for 5yrs. but had problems when a company keep taking pymt each month which I did not have sevice with then over 3yrs. Thi keep gong one complain no suolution. Did they gave me another card so the other co could not get their pymt taking out anymore. But get aload of this the other card was ever activated but was having others charge on it that were never made, So pd off the credit. and then cut it up. NEVER AGAIN
Had a phone call today to my roommate's phone and am being harrassed as to why a totally disabled person, who can't work, has to suffer through these phone calls about credit cards who would rather see a person starve to death or living on the street just to pay back bills occurring from over a yr ago..already went through a bankruptcy and they acted like they were giving me a gift of $800 plus late fees for the past yr just cause I wouldn't send them money that I don't have..subsisting on only disability and $10/m food stamps! how are you supposed to cough up even $25 when you hardly can afford to live with the rate of inflation!Never would I get another credit card from any bank nor an acct for that matter as they are very cruel and uncaring and don't care if you drop dead..
how and the hell can you send some one to collections when they was just late on one damn payment?when we tried to talk to you you didnt know shit.so we are fileing ba
i too am ver very unappy with capital one.
I have been paying and paying . on this card.
i still have a high balance. which makes no sence what so ever.
i just.. recieved a bill today. and once again i owe for a over limit fee.
what the fck.
and as i said. I cut this card up months ago. !!!
fo .*&^%&*(
captial one.
cause your not in my wallet.
I wanted to pay online with paypal. I have a paypal account but have no way of knowing who to send it to as you need an email address or mobile phone # to send $ that way. Why offer online services if you don't have them?????
how do i redeum my miles
I can see from many of these statements that I'm not just computer illiterate. I couldn't find or figure out how or where to pay my bill online. I have paid too many $10 fees for calling them and doing my pmt on the phone. I want to cut that out and quit handing them my hard earned $. Do they not see that many, many people are unhappy with their practices here at Cap One? One would think to keep customers and their accts that a business would make sure they do what they say. give us live persons to talk to (AND NOT FOR $) make the website plain and very clear to make online pmts EASILY like other credit card companies.
CapitalOne is taking me to court for $651 when I only had a $200 limit. And they want me to pay the $40 court fee on top of that.
In the past few months, it happens that every time we get our statements, we find that the envelope is not sealed, others could read and get all information about my account and everything else that is vital to my standings.
I hope that this matter can be corrected and you will notify me.
thanks.
HWL
attempting to report missing or stolen credit card for Elisa Brady and Kenneth h. Tanner but unable to find a phone number for such a report and was not provided an opportunity or alternative route when calling the capitalone 800 number which said i needed to call for any business during business hours. Thank you, Kenneth H. Tanner
Why,when advertised, is it so impossible to find a link to pay on line?
All I want to do is pay my bill online! Can't this be accomplished without all of this mess!
For those unable to connect to a live representative, try this number:1-800-678-7820. I have called three times this morning and each time I was able to speak with a customer rep. Good lick.
tsking
I vote for soky for capitlone cookout chalang
good lick is what youll need to talk to these folks out of court111111111
New Branch location (1) RT 22 Pawling NY (2) Rt 6 Yorktown NY both have drive thru locations
dick@espositobuilders.com
I HAVE BEEN ONLINE FOR OVER TWO (2) HOURS TRYING TO FIND A WAY
TO PAY MY CAPITAL ONE CREDIT CARD ACCOUNT. NO WONDER THEY SAY
IT DOES NOT COST TO PAY ONLINE. IF I EVER GET MY CARD PAID OFF
I WILL DESTROY IT. AND TELL ALL MY FAMILY AND FRIENDS NOT TO
GET A CAPITAL ONE CARD.......................
I am trying to find out how to use my sky miles- I have 42,269 miles , and would like to help my secratery get a round trip ticket to Gatlinburg, Tn which goes to Knoxville Airport, so she can attend her daughters wedding.
Please advise: thanks, Russell R. Burgess, Jr.
If you are trying to make an online payment to capital one, you are on the wrong web page. I do not know exactly what this page is but I got lost in here to. Go to www.capitalone.com on your address bar and everything should become clear. I am a new comer to all this computer stuff and wish there were better ways of learning this than trial and error. Hope this helps.
I need to pay on my account . This is something that I thought I would be able to do on line and now I am late. Is this what Capital one want to happen so their customer will have to pay late fees?
I don't know what a URL is. I wish to pay my Capital One Mastercard online. How can this be done?
I would not recommend Capitalone to my worst enemy. I have had nothing but problems with this company. We had identity theft and reported this to their so called Fraud Dept. and they would not listen to what our were to get this matter resolved. I spent probably 100+ hours on the phone with a different person each time, everyone told me something different. Now we have to go to court because they probly sold our debt to some hungry Lawyers. This company is ONE BIG RIP OFF!!!!!!!!
i have tried to close acct for months they keep charging for over the limiit and late fees and they r paid off but want close acct
To anyone looking to make a payment on their Capital One account, I could be mistaken, but I believe you actually have to go to www.capitalone.com in order to do that.
That being said, I think their customer service department is horrible. All anyone knows how to do is read from a script. "I'm sorry to hear that ma'am." Or, "I understand your frustration, ma'am." But no one could actually fix the problem. Next time I'll ask to talk to a supervisor, someone who can actually think for themselves and not just read words off a page.
Can't get the right place to pay on line? therte seems to be a lot of this type of complaint. Why can't C1 fix it for us. After reading some of these messages on this siyte, i scares me to be holding a C1 card.
Me and my fiance both have capital one accounts we had a max. of 300 dollars each well I had my capital one account two years prior to his. I never missed a payment I never had a problem with them until all of a sudden me and my fiance were closing our accounts. then they started saying that we were over by 100 some other asian representative said almost 400 it did not make any scense to me because I was looking at my account while she was telling me now we have stopped makeing payments on our accounts cause capital one just screws everyone over and I dont care. They can send me as many bills and lawyer notices all they want. they still are not getting a dime out of me. ALSO WHY IS IT I CAN NEVER GET ANY AMERICANS TO TALK TO IT IS ALWAYS PEOPLE WHO I CAN'T UNDERSTAND OBVIOUSLY THE JOB AND THE SERVICE SUX.
I haven't actually been able to get to the site....firefox doesn't recognize it, in i.e. I get redirected to a search listing for Capital One but none of the links actually get me there, what's up with that?
wow I am surprised to see that you have unhappy customers ... We have said a new acct.and, it could pay online and I find no place for me so.also like to speak with a customer who is not a recording does not say rep.and speak hydraulic boundary to and press then 1 if they invalade ago said that his number.whats with that.i dont think many people are satisfied with their customer i expect that these people are hard to find, Id hate to think that its got no service at all .. please respond to pay such a bill, so it does not cost 10.dollars thanks to Freddie businelle
Theresa, you have spyware/malware on your computer. That is causing firefox to point you towards sites that will steal your credit card info. I'd get someone knowledgeable in computer to take a look at it.
i COULDN'T FIND MY BALANCE SEE HOW MUCH I HAVE LEFT IN THE BANK. I COULDN'T FIND IT SAYS "PRE-PAID CREDIT CARD DEBIT BALANCE... I M MAD... I HAVE A RIGHT.... HELP PLEASE THANKS..... I TRIED WITH MY NEW USERNAME AND PASSWORD BUT IT WON'T LET ME IN...
PATRICIA
Capitolone Visa Card is a FRAUD! I pay on line, on time, always more than minimum and lately my payment have been posted as "available" but when I did try to use my CC, it was rejected for "insufficient founds". I contacted Customer Service, mostly non English speaking robots only to find out that Capitolone Visa Card HAS A RIGHT TO HOLD MY FUNDS as long as they want to. This time they held it for 6 days, but on line my account showed all clear!
Beware of those CRIMINAL tactics! Those guys from Capitolone are using "inside rules" to use YOUR MONEY to make theirs - each day they collect INTREST on your cash payments!
Hopefully US Government will put a stop to these hoodlums!
God Bless the USA!
Screw the 666 banking system!
I need to sign up for my account.I need to make a payment online.
How do I get on your do not call list? I resent the telemarketing calls. The only time I want to hear from you people is if there is a problem with my account!!!
capital one refused my payment over the phone talk law ss and hung up on me.
man i wish i read this befor i got a capital one. i use my capital one a week ago then pay it off a week later. so will see how it go's maybe i can cancel, after all i paid it off. i still have 0 balance on there. man this sucks.
can someone please tell me if i can use my card when u have an over draft on ur card whenthere is a balance on there
I have been trying too reach you by phone.. With know luck. I do not have an account with Capital One ! But I received a statement for a bal. of $ 720.13 ??????????? WHAT'S GOING ON??????????????
i just happen to find this site after trying to find a way to speak to a live rep at capitol one for my auto loan for over an hour now and still trying. they have continuously lied to me about how much i owed 3 times and now that i have made pmt arrangements,ive been trying to cancel, i cant seem to talk to anyone. this and alot of the comments i have read on here make me rethink the finance companies i need to use next time i get a credit card or an auto loan!!!!!
Wish I read these comments before I requested a Sony credit card. I didn't know Capital one would be handling it. I just received my card last week. First thing I did was to give them a call to activate the card. Two days later I made my first purchase with my NEW card, it was denied!! Said I had not activated it. I called them again to activate the card,after several minutes, was told it was ready to be used. Got a letter two days later stating it had a "hold" on it "do not use it" from the fraud department.Who needs the aggervation? I sure don't. Sorry I ever got the darn thing. SORRY SORRY
Well, I recieved an email thanking me for a recent payment... interesting I don't have an account with them.
I called them and explained that my email address had somehow been associated with someones account and that I don't have any accounts with you.
The "helpful" chap on the phone asked me "OK can you give me your account number ?"
Ehm, no I don't have an account with you that's my point.
"OK can I have your name and postcode?...sorry we have no account details for you at that address"
really ? You don't say....
I've mailed the abuse@capitalone email address and all I get is automated emails back to me, it's really annoying as there seems no way I can stop the mail and some poor soul has not been getting any account updates via email too.
I applied for this card, and got it, but, on the day that it came in the mail, and I went to activate it, it said that my account was restricted, now they want everything I gave them on my app. and more to prove who I am...what a load of crap, this card really bites, and I would never recommend it to anyone!!!!!
CapitalOne is a joke...I rec'd a credit card in Sept and had not activated it. I called today to activate and was told my account was past due. How can an account be past due when it has not even been activated? I was told that the $15 late fee would be waived if I would just submit the $39 mmbshp fee. Again, how is there anything due if the acct is not activated. Where am I supposed to send a pymt? I haven't received a bill to mail pymt in. This is a joke!
i applied for card few weeks ago finally got it in the mail went to activate it and they transfer me to the fraud department saying they need copy of id, ssn, and utility bill! such a huge inconvience i could have easily applied elsewhere i will not recommend capital one credit card to anyone who doesnt like hassle because thats all they do they should ask for all those documents before they approve & restrict accounts that havent ever been used
jimmythejock Level 4 Commenter 5 years ago
i have nothing good to say about capital 1 uk i a had a card that i never used and they sent me a bill after 6 months for around $600 with court action threatened for non payment